You must be 21 years old to join our wine club and receive wine. Void in states where prohibited by law.
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: CA, IA, IL, MN, NM, OR, and WI. Tax will be charged for the following states: CA-7.75%; IA-5%; MN-6.5%..
All wine orders must be placed by a person 21 years of age or older. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Verification of age is required at the time of delivery. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Orders are processed Monday through Friday. Expect orders placed after business hours to take two days for processing. UPS Overnight orders placed during business hours on Friday will arrive the following Tuesday.
Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.
Returning or Exchanging an Item
Orders can be cancelled at anytime prior to shipment by contacting the winery at 805-688-1769 x3 or lyndee@imaginewine.com and we will make our best effort to stop shipment.
If for any reason you are not 100% satisfied with your purchase Imagine wine will accept wines for return if they are unopened and returned in resalable condition, and in the container in which they were shipped.
To return or exchange an item, please contact us at at 805-688-1769 x3 or lyndee@imaginewine.com. The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
Inquiries If you need to inquire about your order, please e-mail lyndee@imaginewine.com or call 805-688-1769
Monday through Thursday, 8:30 am - 5 pm, PST, Friday until 4 PM
Closed in observance of the following holidays:
Thanksgiving Day-11/23/06
Christmas Day- 12/25/06
New Year's Day- 1/1/07
Vintage Changes: Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.
Online Store Policies
Privacy Policy
At Imagine Wine, LLC we recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
Our Policy:
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.
Changes to your Personal Data:
In the event you wish to change any of your personal information or club membership status, please contact us by written notification to our email address at lyndee@imaginewine.com or call our Customer Service Department at 805-688-1769
Email Opt-Out:
We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at lyndee@imaginewine.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.
If you have any concerns with our Privacy Policy effective January 1, 2008, please contact us at: 805-688-1769. This policy was last updated January 10, 2008.